FAQ & Troubleshooting · BOM AI Manual

Frequently asked questions

Is BOM AI really free? Do I need an API key?

Yes, it is free for unlimited use on your own computer. No API key is needed for normal chatting.

Can I use it offline?

Chatting works offline, but web search does not — it needs to fetch data from the internet.

What is the difference between ports 3000 and 23000?

3000 is the default. If it is already in use, the app switches to 23000 automatically. Ports 11434/11435 belong to Ollama, not the chat page.

Installed but it will not open

Check that port 3000 is free → try closing and reopening → check your firewall → restart the computer. If it still fails, send us the information listed below.

Web search does not work

Check that you are connected → reload the page → if the search button is missing, try the latest version of Chrome/Firefox.

I sent an image but the AI does not answer

Only the Mini model can read images. Switch models with the button at the top right.

Cannot open it from my phone

Check that Tailscale is connected + the computer is on + you are using "tailscale serve", not a direct IP. See [Mobile & Remote Access](/bomai/manual/mobile).

My chat history disappeared

Try reloading the page — if it is still gone, your browser cache was probably cleared. History is stored on your computer only; there is no cloud backup.

It does not look like the clips

The clips may have been recorded on an earlier version. The main features are the same. If you cannot find a button, try reloading.

I want to send a log for inspection

Prepare this information before contacting us: operating system + BOM AI version + the port in use + the error message (if any) + a screenshot.

Information to include when asking for help

Operating system (Windows/macOS/Linux) + version
BOM AI version
Port in use (3000/23000/other)
The error message shown on screen
A screenshot of the problem